24-hour free cancellation
Tours can be cancelled free of charge up to 24 hours before departure. Cancellations made within 24 hours of departure are non-refundable. The cutoff is based on the local Reykjavík departure time stated on your voucher.
Cancellations & Changes
Free cancellation up to 24 hours before departure, free date and passenger changes.
How to cancel
The fastest way to cancel is to contact our team. You can manage cancellations and changes via our manage-booking page, by email at info@sternatravel.com, or by phone on +354 480-1200. Have your booking reference (e.g. STR-12345) ready — it's in your confirmation email.
If Sterna cancels the tour
If we cancel a tour due to weather, road conditions, or operational reasons, you'll receive a full refund or the option to reschedule onto another date or comparable tour at no extra cost. There is never a fee when Sterna cancels.
Date changes
Date changes are free up to 24 hours before departure, subject to availability on the new date. If the new tour costs more, you only pay the difference; if it costs less, the difference is refunded.
Passenger and name changes
Name and passenger changes are free at any time before departure, including same-day. Just send us the corrected names and we'll reissue your voucher.
Refund timing
Approved refunds are returned to the original payment method within 5–10 business days. The exact timing depends on your bank or card issuer. We'll send you a refund confirmation email as soon as it's processed on our side.
Need to make a change now? Visit manage your booking or contact us at info@sternatravel.com / +354 480-1200.
Frequently asked questions
- What's the free-cancellation window?
- Up to 24 hours before the tour's scheduled departure time, in local Reykjavík time.
- How do I cancel?
- Email info@sternatravel.com, call +354 480-1200, or use the manage-booking page. Have your booking reference ready.
- What if Sterna cancels the tour?
- You'll get a full refund or the option to reschedule onto another date at no extra cost. We never charge a fee when we cancel.
- Can I change the date?
- Yes — date changes are free up to 24 hours before departure, subject to availability. You only pay the difference if the new tour costs more.
- Can I change passengers?
- Yes — name and passenger changes are free at any time before departure, including same-day.
- When will I see the refund?
- Refunds are returned to the original payment method within 5–10 business days, depending on your bank.